Super Swamper | 39.5x13.50-17 | IROK Bias Ply | Interco

Interco Tire Corporation Limited Light Truck Warranty Claim Procedure

Interco Tire Corporation specialty light truck tires come with a 5-year from manufactured date, limited warranty. Most all specialty light truck tire companies/brands offer a similar warranty and claim procedure.

Interco Tire Corporation’s Limited Light Truck Tire Warranty, like the warranty of most all other light truck tire brands, require that you take your tire back to the dealer from which it was originally purchased to initiate all warranty claims. The original dealer will inspect the tire and then determine if the issue you are concerned with was a manufacturing issue or not.

If the original dealer determines that there is a manufacturing issue with your tire, the dealer should then offer you an adjustment credit based on several criteria including the age of the tire (determined by manufactured date, not purchase date) and the amount of life left in the tire. The adjustment credit given should be applied to the purchase of a new Interco tire or tires and/ or in accordance with your dealer's policies. At that point, you are taken care of. The dealer will contact us via their chain of purchase (through their distributor or directly) to work out their reimbursement.

Interco Tire Corporation’s Light truck tires are sold primarily through independent dealers who purchase our products through a distributor. In some instances, there is the possibility that your original dealer may not be available to, willing or able to help you with your issue. If that turns out to be the case, you may call our warranty department and we will try to collaborate with you and the original dealer who sold you our LT tires. In these instances, we may be able to help you directly with your claim. However, the process is a little more time consuming and you will have to collaborate with us to make this to see what, if anything, can be done. Due to the fact that we cannot physically inspect the tire and the issues you are concerned with:

We will need you to take several photos including (but not limited to):

1. the tire in question

2. the issue(s) you are having

3. the DOT code of the tire in question

4. the other tires on your vehicle and pictures of the other tires on your vehicle

5. the tread depth left on the tire you are having issues with

- A copy of your original purchase receipt as well

- WE ALSO NEED VIDEOS SHOWING ISSUES SUCH AS:

1. Out of Round tires

2. Leaking Tires (We will need to see soap suds bubbling)

3. Any Other Issue That Can Not Be Discerned Via A Static Photo

Please email the above needed items to: INFO_2412@INTERCOTIRE.COM

NOTE: WE WILL NOT PROCESS YOUR CLAIM WITHOUT THE INFORMATION REQUESTED ABOVE.

We may need more photos than this, so be prepared. You are our eyes in the field. We will need to ask you some questions before we can proceed as well. We will also need a copy of your original purchase receipt. Having this information and pictures handy when you contact us will help speed up the process.

If we determine that there is a manufacturing issue, we will offer you adjustment credit for the tire based on its age, life left in it and the price at which we sold it to the dealer for – not the retail price you paid for it. We will then offer to sell you a new tire at a fair price less the adjustment offered. If we sell you a new tire, we will require the old tire be sent to us. You will be responsible for freight charges. You must pay for mounting, balancing, and any other additional charges, such as taxes or the acceptance of a higher priced replacement tire

If you have any questions once you have spoken to your dealer, please give us a call at 800-299-8000 and ask to speak to our Warranty manager.

Thank you for working with us.

RENO OFF-ROAD RETURN POLICY

Customer satisfaction is our top priority. We accept returns on unused products, buyers have decided against them after receiving them, on a case-by-case basis.

Contact us if you ordered a product that you have since decided against, and we will do our very best to get it returned or exchanged.

Any unused merchandise in the original packaging may be returned within 10 days of the original purchase date or received date depending on the shipping timeline. There are no returns on electrical items, special orders such as build to order products. Discontinued items will be evaluated to determine if the product can be returned. No returns will be accepted of damaged (by user) or used items.

Return requests need to be submitted using the attached form, so we can issue an RMA. Please include the original packaging and a copy of your invoice or receipt.

For more information or any other questions you may have, please call us at 1-75-553-8333 or email info@renooffroad.com during normal business hours 8:00am to 5:00pm PST Monday to Friday