Order and Payment Method:
Placing an Order:
R.O.R. wants you to feel secure about your shopping experience
with us.
You may pay via credit card by utilizing our PayPal payment
processing. To do so, click on the PayPal icon next to the
product you wish to purchase and follow the easy instructions
for charging your order to your credit card or checking account.
Your order (if shipping is available) will be delivered as soon
as the funds have reached our account.
You have the ability to track the payment/order status online
using the PayPal option or by contacting us via
email.
If you would prefer to handle your order over the phone, you can
contact us at 775.813.6336 and we will take your order by phone.
Back Orders:
Since R.O.R. product is often
shipped direct from the Manufacture, there may be times when a
part is unfortunately backordered. If this happens, R.O.R. will
contact you with the backorder date, when we expect the part
will ship. If the timeframe is too lengthy, we will work with
you to locate the same product with a quicker turn-around, or
refund your money accordingly.
Shipping:
Important - not all of our products are
available for shipping.
Almost all of our new Products are, yet, some
used products are for pick-up only due to size constraints. So,
please contact us with any shipping inquiries you may have
before placing your order.
We will do our very best to maintain shipping
estimates and/or quotes when available for easy payment and
shipping opportunities. If you do not see a shipping quote,
however, please send us a quick email or call and we will
provide you with any additional shipping information you may
need.
Return Process and Policy:
Returns on New Products:
ROR accepts returns on new (unused) item in the original box
and/or packaging. The return must be prepaid, and accompanied
with a copy of the receipt within 30 days of invoice.
To return a New (unused) item you must:
(1)
Contact us via phone or
email
during business hours to get a return authorization number.
(2)
All returns must be accompanied by the original receipt and a
return authorization number.
(3)
Return all new (unused) items in original box and/or packaging
within 30 days of invoice.
Send the package pre-paid (via UPS or US Postal Service Insured)
to:
Reno Off-Road Motorsports
554 Marvin Way,
Reno, Nevada, 89503
Attn: Product
We do not refund any shipping charges, nor do we accept COD on
shipment returns.
A 15% handling and processing fee will be charged on all
merchandise returned unless the error was the cause of R.O.R.
Returns on Used Products:
ROR accepts returns on our products that we have sold used as
well. The items must be returned in the same condition as they
were sold. The return must be prepaid, and accompanied with a
copy of the receipt within 30 days of invoice.
To return an item we sold as Used, you must:
(1)
Contact us via phone or
email
during business hours to get a return authorization number.
(2)
All returns must be accompanied by the original receipt and a
return authorization number.
(3)
Return must be completed within 30 days of invoice.
Send the package pre-paid (via UPS or US Postal Service Insured)
to:
Reno Off-Road Motorsports
554 Marvin Way,
Reno, Nevada, 89503
Attn: Product
We do not refund any shipping charges, nor do we accept COD on
shipment returns.
A 15% handling and processing fee will be charged on all
merchandise returned unless the error was the cause of R.O.R.
Product
Damaged During Delivery:
If you see a damage when your product is being delivered, please
inspect the product before the delivery driver leaves the
package with you. If your product is damaged, refuse the
delivery. If you refuse the delivery, please email us
email
promptly so we can work with you to get the issue resolved as
quickly as possible and have a new order shipped accordingly.
